Hear from our guests about their stay from 341 verified guest reviews
93%of our guests
recommend this hotel
We are happy that we choose W as a conclusion of our Bali tour. The rooms were amazing with breathtaking views. Starwood group is well known for bed and aminities quality and W has top notch quality.
We would like to specially thank housekeeping staff and your restaurant team especially Chef Ragga Safari and Chef Iputu of fire restaurant. They went out of the way to fulfil our dietary requirements for Jain food. We will remember them forever.
But the front desk team let us down. The welcome was very cold, despite of having cold towels on the table they didn't offered us. They asked us to help ourselves and take infused water kept there as a welcome drink when asked for. On other day we saw them offering garland and welcome drink.
But we would definitely like to come back again in couple of years and stay there with our daughter.
I have also seen in travel site reviews that you provide complementary cocktails etc during birthd/anniversary. I was given a cake. Was expecting more from brands like W. I celebrated my birthday there.